CLIENT RIGHTS

Rights of the individual served – Consistent with state law, every client served by Mind Dojo has the following rights:

  • To be informed of their rights at a time when they are able to understand
  • To be treated with dignity and respect
  • To have their cultural and personal values, beliefs, and preferences respected
  • To be free from discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression
  • To receive personal privacy and privacy of health information
  • To access, request amendments to, and obtain information on disclosures of health information, according to law and regulation 
  • To be informed of program rules
  • To receive effective communication
  • To receive information in a manner that is understandable and tailored to the individual’s age, language, and ability to understand 
  • To receive information in a manner that meets the individual’s needs, when they are impaired by vision, speech, or hearing or has cognitive impairments
  • To be involved in making decisions about care, treatment, or services 
  • To refuse care, treatment, or services and to receive information about this in writing
  • To have a surrogate decision-maker if the individual served is unable to make decisions on their own. The surrogate decision-maker has the right to refuse care, treatment, or services on the behalf of the individual served
  • To have family involved in decision making with regard to care, treatment, or services
    • When individual served is a competent adult, the individual must consent to family involvement
  • To request the opinion of a consultant
  • To request an internal review of their plan of care, treatment, or services
  • To receive information about the outcomes of the individual’s care, treatment, or services that is needed to participate in current and future decision making
  • To be informed about anticipated outcomes of care, treatment, or services that relate to sentinel events 
  • To give or withhold informed consent to applicable care, treatment, or services, according to established organization policies 
  • To give or withhold informed consent to produce or use recordings, films, or other images for purposes other than the individual’s care, treatment, or services 
  • To receive relevant information when deciding whether or not to participate in research, investigation, or trials, including the following:
    • Explanation of the purpose of the research
    • Expected duration of participation
    • Clear description of the procedures involved in the research
    • Statement of the potential benefits, risks, discomforts, and side effects
    • Alternative care, treatment, or services available to the individual served that might prove advantageous
  • To receive information about the individual(s) responsible for and providing care, treatment, or services to the individual served
  • To be free from neglect and exploitation, as well as from verbal, mental, physical, and sexual abuse
  • To have an environment that preserves dignity and contributes to positive self-image 
  • To keep and use personal clothing and possessions, unless therapeutically contraindicated or when doing so infringes on others’ rights
  • If applicable, to receive clothing from the organization that is suitable to the season, age appropriate, and socially appropriate and that permits laundering, cleaning, and repair
  • To have an environment that minimizes distractions that interfere with therapeutic activities
  • To have complaints acknowledged, reviewed, and (when possible) resolved by the organization and to receive information about the outcome of the complaint
  • To receive information necessary to file a complaint with relevant state authorities
  • To access protective and advocacy services 
  • To have privacy protected when the organization makes and uses recordings, films, or other images, including photographic, video, digital, electronic, or audio media

 

Additional rights of individuals served by opioid treatment programs – 

  • To provide feedback on program policies and services through completion of satisfaction surveys
  • To receive information about the financial aspects of treatment
  • To receive information about the program’s obligations to report suspected child abuse and neglect and other forms of abuse 
  • To seek alternative therapies and be supported in their decision to explore those alternatives
  • To receive information about providers in the community who can address the individual’s needs that the program cannot meet or when the individual is dissatisfied with care, treatment, or services received from the program
  • To be protected from harassment or exploitation by other individuals served and staff
  • To receive written information of decisions related to grievances, including the reason for the decision
  • To appeal grievance decisions to a final, unbiased source
  • To be involuntarily withdrawn from the program only as a last resort and in a way that is consistent with the safety and well-being of the individual, staff, and other individuals served
  • To continue receiving prescribed doses of opioids or other medications following the filing of a grievance unless informed otherwise or consent has been waived